Last updated: 12 October 2026

1. The seller

The seller is Daniele Lo Monaco, Palermo (Italy), trading as UAGO. Email: info@uago.it. Phone: +39 351 863 2716.

These terms apply to purchases made on uago.it by consumers, meaning people buying for purposes outside their trade or profession. Italian law applies, in particular the Consumer Code (Legislative Decree 206/2005) and Legislative Decree 70/2003 on e-commerce, without prejudice to the mandatory protections of the country where you live.

2. Products

UAGO bowls have a 3D-printed PLA shell and a stainless steel inner bowl. Every bowl is printed to order and finished by hand, so small surface differences between pieces are normal and are not defects. Colours, sizes and capacity are shown on each product page. On-screen colours may differ slightly from the real ones.

3. Prices

Prices are in euros and are final prices. Shipping within Italy is always free. When we offer a discount, we also show the lowest price applied in the previous 30 days (Art. 17-bis Consumer Code).

4. Orders and conclusion of the contract

To order, choose the product and options, enter the requested details and pay. You can check and correct your details before paying. The contract is concluded when you receive the order confirmation email. We keep a record of your order and you can request a copy at info@uago.it. Contracts are concluded in Italian; this English version is provided for convenience.

5. Name personalisation

If you choose "with name" we print the text you type in the "Name to print" field exactly as you write it: please check spelling, capitals and spaces. We may refuse offensive or unlawful text, or text that infringes third-party rights; in that case we cancel the order and give you a full refund. If the name is too long for the bowl we will contact you before printing.

6. Payment

You can pay by card through Stripe or with PayPal. Card details are handled directly by these providers and never reach us.

7. Production, shipping and delivery

We print the bowl within 2-4 working days of your order and ship it with a tracked courier within Italy. Delivery usually takes 2-3 working days after dispatch. In any case we deliver within 30 days of the order unless agreed otherwise (Art. 61 Consumer Code). Risk of loss or damage passes to you on delivery (Art. 63 Consumer Code). If the parcel arrives damaged, tell the courier and email us at info@uago.it with a photo.

8. Right of withdrawal

For bowls without a name you can withdraw from the contract within 14 days of delivery without giving a reason (Arts. 52 ff. Consumer Code). To do so, send us a clear statement at info@uago.it, for example using the form below.

• You must send the bowl back within 14 days of telling us. Return shipping costs are paid by you.

• We refund you within 14 days of your withdrawal, including standard delivery costs, using the payment method you used.

• We may withhold the refund until we receive the bowl or proof that you have sent it.

• You are liable for any loss in value caused by handling beyond what is needed to check the nature and functioning of the bowl.

Exception for bowls with a name: they are made to your specifications and clearly personalised, so the right of withdrawal does not apply (Art. 59(1)(c) Consumer Code). All the warranty rights in section 9 still apply.

Model withdrawal form (Annex I, Part B, Consumer Code)
To: Daniele Lo Monaco (UAGO), Palermo, info@uago.it
I hereby give notice that I withdraw from my contract of sale of the following goods: [product]
Ordered on [date] / received on [date]
Name: [...]
Address: [...]
Signature (only if this form is sent on paper) and date

9. Legal guarantee of conformity

All products carry the legal guarantee of conformity for 2 years from delivery (Arts. 128 ff. Consumer Code). If the bowl has a lack of conformity you are entitled to free repair or replacement and, where the law provides, to a price reduction or termination of the contract. Email info@uago.it with your order number and a photo of the defect. Damage caused by misuse, such as washing the PLA shell in a dishwasher or exposing it to heat, and normal wear are not defects.

10. Proper use

The stainless steel inner bowl lifts out and is dishwasher safe. Wash the PLA shell by hand with warm water and mild soap. The bowl is not a chew toy: if the shell gets damaged, stop using it.

11. Complaints and disputes

For any complaint, email info@uago.it. These terms are governed by Italian law. Disputes fall under the jurisdiction of the court where the consumer lives (Art. 66-bis Consumer Code). You may also use the alternative dispute resolution (ADR) bodies provided for by the Consumer Code.

12. Personal data

We process your data as described in our Privacy and cookie policy.

Terms of sale